Privacy Policy

Last updated: June 2026

Mason Marvels ("we", "us", or "our") is committed to protecting the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at masonmarvels.com or contact us through our online enquiry form.

Mason Marvels is a trading name registered in England & Wales. Company No. 17100246.

1. Information We Collect

When you use our website, we may collect the following personal information:

Name — provided when you submit an enquiry through our contact form
Phone number — provided when you submit an enquiry through our contact form
Email address — provided optionally when you submit an enquiry through our contact form
Service interest — the type of service you select from the dropdown on our contact form
Project details — any additional information you provide in the message field of our contact form

We do not collect any information automatically through cookies, tracking scripts, or analytics tools beyond what is strictly necessary for the website to function.

2. How We Collect Your Information

Your personal data is collected only when you voluntarily submit it through our website's contact form. The form is processed via Web3Forms, a third-party form handling service that securely transmits your enquiry details to our email address. Web3Forms does not store your data permanently and acts solely as a transmission service.

For more information on how Web3Forms handles data, please visit their privacy policy at web3forms.com/privacy.

3. How We Use Your Information

We use the personal information you provide solely for the following purposes:

To respond to your enquiry and provide you with a quote or information about our services
To contact you by phone or email regarding the project you have enquired about
To arrange site visits or assessments related to your enquiry
To maintain records of customer communications for our own business administration

We will never use your personal information for marketing purposes unless you have given us explicit consent to do so.

4. Legal Basis for Processing

We process your personal data on the following legal grounds under the UK General Data Protection Regulation (UK GDPR):

Consent — by submitting the contact form, you consent to us processing your data for the purpose of responding to your enquiry
Legitimate interest — we have a legitimate business interest in responding to potential customer enquiries and providing quotations
Contractual necessity — if your enquiry leads to a service agreement, processing your data is necessary for the performance of that contract

5. Data Sharing

We do not sell, rent, or trade your personal information to any third parties. Your data may be shared only in the following limited circumstances:

Web3Forms — our form submissions are transmitted via Web3Forms' API to our email inbox. Web3Forms acts as a data processor on our behalf
Legal requirements — we may disclose your information if required to do so by law or in response to a valid legal request from a public authority

6. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes outlined in this policy. Specifically:

Enquiry data is retained for up to 12 months from the date of submission, unless the enquiry leads to an active project
If a project or contract results from your enquiry, we may retain relevant records for up to 6 years for legal and accounting purposes
You may request deletion of your data at any time (see Section 8)

7. Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:

All form submissions are transmitted over HTTPS (encrypted connections)
Access to customer data is restricted to authorised personnel only
We use reputable third-party services (Web3Forms) that maintain their own security protocols

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of your data.

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Right of access — you can request a copy of the personal data we hold about you
Right to rectification — you can ask us to correct any inaccurate or incomplete data
Right to erasure — you can request that we delete your personal data ("right to be forgotten")
Right to restrict processing — you can ask us to limit how we use your data
Right to data portability — you can request your data in a structured, commonly used format
Right to object — you can object to processing of your data based on legitimate interests

To exercise any of these rights, please contact us at Masonmrvl@gmail.com or call us on 07821 351 844. We will respond to your request within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites, including our WhatsApp business contact and social media profiles. We are not responsible for the privacy practices of these external sites. We encourage you to read their respective privacy policies before providing any personal information.

10. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your data rights, please contact us:

Email: Masonmrvl@gmail.com
Phone: 07821 351 844
Company: Mason Marvels — Company No. 17100246

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.